Terms and Conditions

The owner of the online store www.equalnine.com (hereinafter referred to as the online store) is Equalnine OÜ (registry code 14919787), located at Tallinn, Pärnu mnt. 25-8, Estonia.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. All prices are in Euros (€). Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
  • Visa / MasterCard credit card payments
  • Pay later solutions: Slice, Liisi ID, Finora Credit

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Right of return and procedure for lodging claims

The consumer has the right to contact the Online Store to resolve complaints at info@equalnine.com

The consumer has the right to a refund if the goods do not comply with the content described in the Online Store. Refunds will be processed in 7 days.

If the Consumer is not able to participate in the event for which he or she has purchased a ticket, it is possible to choose a replacement product from the e-store as compensation or to receive a refund during 7 days of up to 75% of the participation fee at least 7 days before the event.

If the Consumer is not able to participate in the counseling meeting, it is possible to choose a replacement product as compensation for the e-shop or to receive a refund during 7 days of up to 75% of the participation fee at least 3 days before the meeting.

If the Consumer is not satisfied with the digital product ordered (e-book, video training), please contact customer support directly at info@equalnine.com to choose a replacement product for compensation.

The Online Store is not responsible for the delay in the delivery of the goods to the Customer, if the delivery of the goods was delayed due to circumstances which the Online Store could not have foreseen or influenced.

In case of unresolved claims, the Consumer has the right to turn to the Consumer Dispute Committee.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@equalnine.com or submitted by calling +3725035347

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.